USE OF PRO BATTERIES

I have just purchased Pro batteries. What should I do?
Before using them for the first time, charge your batteries to the full. Pro batteries are charged up to 60% for storage.
Thereafter, you can use them for several hours depending on the heating mode selected (8 hrs in mode 1; 6 hrs in mode 2; 4 hrs in mode 3).

I have just purchased Pro batteries, and one of the batteries is not working. What should I do?
The batteries are factory-charged to 60% of their capacity. The batteries may have remained turned on during transport and lost their charge. In this case, just recharge both your batteries before use.

I cannot insert the connector in my insole into the battery. What should I do?
The metal pins in the battery are perhaps not aligned (just one or all the pins), preventing you from inserting the insole connector for the first time. Above all, do not force it, as this can damage the battery. Use a small tool, preferably plastic, to realign one or all the pins.

How should I recharge my batteries?
Use the charger and the plug provided in the pack corresponding to your mains supply. Plug the charger into the power outlet and then insert both the batteries into the male connectors. The charger indicator should light up in red.  The indicator will turn green when the batteries are recharged (if you are not using the dry mode).

Can I connect just one battery to my charger?
YES, the charging system can also be used for a single battery.

How can I know that my batteries are being recharged?
If the indicator on your batteries flashes (green / orange / red), and the indicator on your charger is red, your batteries are being charged.  If the indicator on one of your batteries does not flash, the connector is perhaps not inserted properly. The charger connector must be fully inserted into the battery.

How can I know that my batteries are recharged?
If you are not using the dry mode: As soon as the charger indicator turns green, your batteries are operational. If you are using the dry mode: Your batteries will be charged up to 95% after 6 to 7 hours.

What is the purpose of the 2 female connectors on the outside of the charger?
This is a unique function patented by SIDAS. Your insoles will heat up when you connect them to these ends while recharging.
If you place your insoles in your shoes, both will become dry. . You will need 10 hours to dry both insoles and shoes.

I turned on the dry mode. I placed my hand on my insoles and they are still cold.
The drying process on Pro batteries is cyclic, alternating between drying and recharging: 30 min of drying (heating the insoles) then 30 min of charging (without heating the insoles) and so on.
Touch your insoles again after 30 min and they will surely be warm.

What is the charging time of my batteries?
Your batteries will be recharged after 4 hours if you are not using the dry mode – the batteries are in charging mode until the charger indicator turns green.
If you are using the dry mode, the batteries will recharge fully in 6 or 7 hrs.

My charger is not working.
Plug your charger into the power outlet. If the indicator lights up neither in green nor in red, there is indeed a malfunction.
In this case, return it to the shop with a proof of purchase, and you can exchange it.

How can I turn on my Pro batteries?
Press the button (on the front of your battery) for 3 seconds to start your battery. The indicator will stop flashing and become a steady green.

How can I change the mode?
Press and hold down the button (on the front of your battery) for 1 to 2 sec until the indicator lights changes colour. Do not press the button several times in rapid succession to change the modes. You must hold it down for 1 second. You can release the button when the desired mode is selected or press the button again to change the mode.

How can I turn off my batteries?
You can turn off your batteries regardless of the mode you are using. To do so, press the button (on the front of your battery) for 3 seconds until the indicator flashes. You can release the button as soon as the indicator flashes. The battery and the indicator will turn off.

What heating modes are available in my Pro batteries?
Pro batteries feature 3 operating modes:
- Green: For one whole day of activity: 8 hrs
- Orange: A compromise between comfort and time: 6 hrs
- Red: 4 hrs in full power!

What is the temperature of the insole with my Pro battery?
It all depends on the ambient temperature, the difference between the ambient temperature and the top of your insole as well as the operating mode used.
- Green: Difference between the ambient temperature and the top of your insole: 14 °C
- Orange: 18° C
- Red: 30 °C

How should I fasten my batteries?
The metal fastening system on PRO batteries allows you to fasten them on a shoe strap not more than 55 mm thick.
If you cannot fasten your batteries on the strap of your shoe, Conform’able offers Conform’able Velco straps; Your batteries should be fastened on the outside of your shoes; inside, you may bump into them during your activity; at the back, there may be impacts with chair lifts, which can damage your heating system.

Can I use my batteries on 2 different modes?
YES, of course. Your left battery can be used in green mode and your right one in orange mode; but the operating time will be different. Your right battery will stop 2 hours before the left one.

Both my batteries do not have the same capacity
Yes, there may be a difference of 10% more or less time between the 2 batteries (this is due to a slight difference between 2 heating elements inside the insole, but also between 2 lithium-ion batteries).

The time commitments are not met (4 or 6 or 8 hrs for a Pro battery)
If you have a discharge time of less than 4 hours, it is possible that the battery was not recharged correctly. Before asking for an exchange, repeat the recharge cycle:
- check that the male connector is fully inserted into the battery (if the connector is not inserted fully home, the battery will not recharge correctly)
- wait for the charger indicator light to turn green and retry the discharge cycle
If the problem persists, ask your shop for an exchange with a proof of purchase.

My battery indicator does not display anything: Is it broken?
Your battery is perhaps discharged.
To check, recharge the battery (battery on charger; charger on power outlet) – If the LED does not flash, there is indeed a malfunction. In this case, return it to the shop with a proof of purchase to exchange your battery.

I can charge my batteries, but one of them is not working.
Insert the charger connector into your battery, with the charger plugged into the power socket. Check that the battery indicator flashes. Disconnect your battery after 2 min. Press and hold down the button (on the front of your battery) for 3 seconds. If nothing happens, your battery is indeed faulty. Return it to your shop with a proof of purchase to exchange it.

My batteries seem to be working, they are charged, but I cannot change the mode on one of them.
To change the mode, you must press the button and hold down for more than one second and not press several times in rapid succession. Turn on your battery (by first pressing for 3 seconds) and you will be in green mode. Press firmly again and count to 5. If nothing happens, the button on your battery is faulty. Return it to your shop with a proof of purchase to exchange it.

Can I carry out all outdoor activities with my Pro batteries?
YES, Yes, all the year around.
For outdoor activities, Sidas has created a different fastening system and an extension cable so that you can hook them to your pockets, belt or boots for example. These items are sold separately from the Pro set.
Do not carry out activities that can cause impacts (slalom for example)

What is the warranty period of my battery?
If you are not registered on our website, the warranty is valid for one year.
If you are registered, the warranty is for 2 years.

What does the warranty cover?
The warranty is valid for any abnormal operation caused by the battery (broken LED, heating or drying system not working, charger not working, fastening system broken, etc.).
The warranty will not in any case cover scratches, impacts or an incorrect use or handling of the device.
In all cases, you must produce the proof of purchase for troubleshooting or for exchanging your pack.

I cannot feel any difference with or without battery.
You can perform 2 tests to check whether the technology works:
- Turn on both the batteries for ½ hour – turn off one alone. Note the difference.
- Place both your insoles (one insole with a battery in ON mode and the other without battery) in your freezer. Take both of them out after 10 min – note the difference on the surface of the insole by touching it
If you still do not observe any difference, go to your point of purchase with a proof of purchase for complete troubleshooting.

I cannot feel any heat in my feet.
You will never feet heat in your feet. Pro batteries are designed to create a warm well-being in your shoes and keep the cold out. Use only one battery, and you will feel the difference.

What is the service life of my battery?
A 20% loss of the heating duration can be observed after 500 cycles.

What technology is used in my Pro batteries?
These batteries use Lithium-ion technology –
It is much more efficient and reliable than nickel-cadmium technology.
The service life is also much longer.

Are PRO batteries water-tight?
YES and NO. Pro batteries are resistant to snow, powdery snow, slush, and water splashes.
Under no circumstance should Pro batteries be immersed in water or be used for water activities like diving or sailing.

Can I use other insoles than those supplied with my Pro batteries?
Only insoles comprising a heating element using the Conform’able technology (Volcano H – Custom H – Snow+ H).

I need to put my batteries away for the summer, or for 6 months. How should they be stored?
The batteries should be stored in a cool dry place (between 5°C and 20°C), after charging them half-full.

I need to go to a country outside Europe (US / Switzerland / UK). Can I use my batteries?
Yes. The charger with its interchangeable plugs allows you to use your batteries all over the world regardless of the voltage and plug used (caution: Australian plug available optionally)

Can I use a remote control with my Pro batteries that I purchased this year?
NO, you cannot use your Pro heating system with a remote control.
But a new model will be available on the market in the winter of 2011-12.
This model will include 2 batteries (different from those available currently) along with a suitable remote control.
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Did you know ?

Four out of five people suffer from poor foot position

A number of research studies have shown that more than 75% of individuals suffer from poor foot position, resulting in abnormal tension in the fascias and soft tissues. If this tension is not prevented it adversely affects the tissue and can cause osteoarthritis and pain, and it can also affect your general posture.